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Effective Date: 29 June 2026
("Brokket", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you access or use the Brokket website, mobile applications, Circle networking feature, educational content, listings services, project information services, and related products and services (collectively, the "Platform").
By accessing or using the Platform, you agree to the practices described in this Privacy Policy.
1. About Brokket
Brokket is a professional technology platform designed for real estate professionals, brokers, channel partners, firms, developers, builders, consultants, and related business users.
The Platform may provide:
- Professional networking through Circle
- Property listings
- Project information
- Educational content
- Downloadable resources
- Industry updates
- Communication and collaboration tools
- User-generated content features
2. Information We Collect
We may collect the following categories of information:
A. Account Information
When you create an account, we may collect:
- Name
- Mobile number
- Email address
- Profile photograph
- Company/Firm name
- Business address
- Professional designation
- City and state
- User ID and account credentials
B. Professional Information
Where applicable, we may collect:
- Real estate license information
- RERA registration details
- Firm registration details
- PAN information
- Business verification information
- Professional experience details
C. User Content
Information you voluntarily upload or share may include:
- Posts
- Comments
- Images
- Videos
- Property listings
- Documents
- Messages
- Professional profiles
- Circle content
D. Device and Technical Information
We may automatically collect:
- Device type
- Operating system
- Browser information
- IP address
- Device identifiers
- App version
- Crash reports
- Usage logs
E. Usage Information
We may collect information about:
- Features used
- Pages viewed
- Searches performed
- Interactions with other users
- Content engagement
- App activity
F. Subscription & Billing Information
We may collect information about:
If you purchase a subscription on Brokket, we may collect and process information related to your subscription, including:
- Subscription plan selected
- Payment status
- Transaction ID
- Order ID
- Invoice details
- Subscription renewal and cancellation status
Brokket does not collect or store your complete credit card, debit card, UPI PIN, net banking credentials, or other sensitive payment information. Payment information is securely processed by our third-party payment gateway provider.
3. Payment Processing
Brokket uses Razorpay Software Private Limited ("Razorpay") as its secure payment gateway for processing subscription payments.
When you make a payment through the App:
- Your payment is processed securely by Razorpay.
- Sensitive payment information such as card numbers, CVV, UPI PIN, or banking credentials is collected directly by Razorpay and is not stored on Brokket's servers.
- Brokket receives limited transaction information necessary to verify payment, activate your subscription, manage billing, prevent fraud, and provide customer support.
Your use of Razorpay's payment services is also governed by Razorpay's Privacy Policy.
4. How We Use Subscription Information
We use subscription-related information to:
- Activate and manage your membership.
- Process recurring subscription renewals.
- Verify successful transactions.
- Generate invoices and payment records.
- Detect fraudulent or unauthorized transactions.
- Provide customer support.
- Comply with applicable tax and legal requirements.
- Improve our subscription services.
5. Recurring Payments
If you purchase a recurring subscription:
- You authorize Brokket and Razorpay to charge your selected payment method according to your chosen subscription plan.
- Subscription renewals occur automatically unless cancelled before the renewal date.
- You may cancel auto-renewal through your account settings or by contacting our support team, subject to our cancellation policy.
6. Refunds and Cancellations
Subscription purchases are governed by Brokket's Refund and Cancellation Policy.
Where a refund is approved:
- the refund will be processed through Razorpay or the original payment method used;
- processing time depends on your bank, payment network, or payment provider.
7. Sharing of Information (Update)
We may share limited personal and transaction information with trusted service providers including:
- Razorpay (payment processing)
- Cloud hosting providers
- Analytics providers
- Customer support tools
- Government authorities where legally required
These service providers are contractually required to safeguard your information and may only use it for providing services on our behalf.
8. Information You Choose to Share
The Platform allows users to publish information publicly.
Content shared through:
- Circle
- Listings
- Comments
- Posts
- Profiles
- Messages
- Networking features
may become visible to other users based on platform functionality and privacy settings.
You are solely responsible for information you choose to publish.
Brokket does not sell personal information.
We may share information:
With Service Providers
For:
- Cloud hosting
- Analytics
- Communication services
- Verification services
- Technical support
With Legal Authorities
Where required:
- By law
- Court orders
- Government requests
- Regulatory requirements
During Business Transactions
In connection with:
- Merger
- Acquisition
- Restructuring
- Sale of assets
9. How We Use Information
We may use collected information to:
- Create and manage user accounts
- Verify users and firms
- Operate the Platform
- Provide customer support
- Improve user experience
- Enable networking features
- Display listings and profiles
- Prevent fraud and abuse
- Protect platform security
- Analyze platform performance
- Respond to legal requests
- Comply with legal obligations
10. Communications
We may contact users through:
- Email
- SMS
- Phone calls
- Push notifications
- In-app notifications
- Messaging services
for:
- Account verification
- Security alerts
- Platform updates
- Customer support
- Service-related communications
Users may opt out of non-essential promotional communications where permitted by law.
11. Circle Networking Feature
Circle is a social and professional networking feature.
Users may create, upload, publish, share, and interact with content.
Please note:
- Content shared in Circle may be visible to other users.
- Other users may view, engage with, share, or comment on your content.
- Brokket does not guarantee privacy for information voluntarily shared publicly.
Users should exercise caution when publishing personal or business information.
12. User Generated Content
Users are solely responsible for content they upload, post, share, publish, or transmit through the Platform.
Brokket does not guarantee the accuracy, reliability, or legality of user-generated content.
13. Verification Information
Information submitted for verification purposes may be reviewed to support platform trust and safety.
Verification does not constitute endorsement, recommendation, certification, or guarantee of any user.
14. Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain records
- Resolve disputes
- Comply with legal obligations
- Enforce agreements
Retention periods may vary depending on the nature of the information.
15. Account Deletion
Users may request account deletion by contacting Brokket.
Certain information may be retained where required:
- By law
- For dispute resolution
- For fraud prevention
- For legitimate business purposes
Content previously shared with other users may continue to exist where permitted by law and technical limitations.
16. Security
We implement reasonable administrative, technical, and organizational measures to protect information.
However, no method of transmission or storage is completely secure.
Users acknowledge that absolute security cannot be guaranteed.
17. Third-Party Services
The Platform may contain links to third-party websites or services.
Brokket is not responsible for:
- Third-party privacy practices
- Content
- Security
- Policies
Users access third-party services at their own risk.
18. Children's Privacy
The Platform is intended for users who are at least 18 years old.
We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected, appropriate action may be taken.
19. Your Rights
Subject to applicable law, users may have rights to:
- Access information
- Correct information
- Update information
- Delete information
- Withdraw consent where applicable
Requests may be submitted using the contact details below.
20. International Transfers
Where necessary, information may be processed, stored, or transferred using service providers located in different jurisdictions, subject to applicable legal safeguards.
21. Changes to Privacy Policy
Brokket may update this Privacy Policy from time to time.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform constitutes acceptance of updated policies.
22. Contact Information
BROKKET TECHNOLOGIES PVT. LTD.
Avenue-44, Park 81
Sector 81, Faridabad
Haryana, India
Email: tech@brokket.com
Phone: +91 88008 88858
23. Consent
By accessing, registering, or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, processing, and disclosure of information as described herein.
